Coffee is our product, service is our business

FAQ

FAQ

FAQ

How do we become a client?

Simply fill out our information request and one of our sales representatives will be in touch to assess your office needs.

 

We are a small office, will The Coffee Connection service us?

Yes we do, The Coffee Connection has always dealt with small business. It’s wasn’t long ago that The Coffee Connection Ltd started in a 20 x 20 garage!

 

Can I order over the phone?

Yes you can place an order by phone, we recommend that orders are emailed and faxed because of our extensive inventory and the possibility of confusing the products lines in translation.

 

When are orders processed?

Upon receiving your order we have a warehouse team that fulfills your requests. Any orders received before 2:00 pm will be delivered next day. Any special order items will take an additional day to fulfill your requests.

 

How long does it take for delivery?

Our trucks are loaded at 7am sharp and are arriving at offices till 4pm.

 

Can I request a Rush Order?

Yes you can, this Rush Order is meant for clients who have run out of stock or are nearly out. We will do our best to prioritize each rush delivery in each zone. We do not charge extra for this and hope it is only used in Emergencies.

 

What is your minimum order for free delivery?

Our minimum order for free delivery for corporate clients is $75.00, if your order does not meet this amount an extra charge of $15.00 will be added to your delivery. If you are not our corporate client the minimum order for free shipping is $150.00.

Refund Policy

On products that have a 6 months or longer shelf life a full credit will be issued. If you cancel your account than there is a 50% restocking fee applied to your final invoice.

Our Coffee Connection machine is not working?

The Coffee Connection has service technicians at the ready to handle reported service calls within an allotted time line.

Can I pick up my order?

If you are in Calgary, you are welcome to pick up your order from our warehouse outlet. Our address is:

 

1047 - 26 Street N.E.
Calgary, Alberta, Canada
T2A 6K8

 

Click for Map

 


Calgary Opening Hours:

Corporate Reception

Monday - Friday: 7:00 AM - 4:00 PM
 

Delivery Service

Monday - Friday: 7:00 AM - 4:00 PM
 

Pick-up Hours / Walk-in Traffic

Monday - Saturday: 10:00 AM - 6:00 PM

Closed all holidays

 

We recommend that if you plan to pick up your order, please call or fax ahead so that we can have it ready when you arrive.

 

If you are in the neighborhood and want to drop by for a coffee you can fill out an order form and we can generally process it before your last sip!

 

What Days of the year are you closed?

The Coffee Connection is sorry for any inconvenience, but we are closed the following days to stay home and enjoy a holiday cup of coffee with our families:

 
New Year's Day January 1st
Family Day Third Monday in February
Easter Friday
Victoria Day Monday preceding May 24th
Canada Day

July 1st

Civic Holiday 1st Monday in August
Labour Day 1st Monday in September
Thanksgiving - Canada

2nd Monday in October

Remembrance Day

November 11

Christmas

December 25th

Boxing Day December 26th